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OUR STORE POLICY AND T'S & C'S

All You Need to Know

Beer Releases and General Information

If you're not living in Hastings or the surrounding areas, you're out of luck for now. But don't worry, we'll keep you posted on any updates here. Who knows, maybe one day we'll expand our delivery range and you'll be able to get your hands on our goodies too.

 

We don't mess around when it comes to our brews. As soon as those babies are packaged, we're releasing them on our Webshop faster than you can say "cheers!"

Want to stay in the loop on which beers are hitting the shelves? Sign up for our newsletter or give us a follow on Instagram. Trust us, you don't want to miss out on the latest and greatest from Bad Boy Brewing.

We can't hold stock for anyone, not even our favourite customers. As soon as we list it online, it's fair game. And let us be clear, when we say "out of stock," we mean it. We ain't hoarding any secret stashes of the good stuff. 

 

For any web shop questions, shoot us an email at hello@badboybrewing.co.uk.

 

We'll be announcing our delivery days frequently, so keep your eyes peeled. We can't wait to meet you all and deliver our fresh brews straight to your doorstep.

 

We’re a small team here, brewing up a storm. Schedules and releases may change from time to time, but we promise it'll be worth the wait. Thanks for supporting us and being a part of the Bad Boy Brewing family. 

Hey there, young guns! Before we hand over our precious brews, we need to make sure you're of legal drinking age. So, if you're lucky enough to still be rocking that baby face, we're gonna need to see some ID.

 

Make sure there's someone who's 18 or older to receive the delivery, or risk missing out on the good stuff.

Dispute Policy -

 

At our brewery, we value our customers and strive to provide the best possible experience. However, we understand that disputes can arise, and we have established the following policy to address any concerns:  

 

Communication: If you have a problem with your experience at our brewery, please let us know as soon as possible. You can contact us by phone, email, or in person, and we will do our best to address your concerns. 

 

Investigation: Once we receive your complaint, we will investigate the issue thoroughly. This may involve speaking with staff members or reviewing security footage. 

 

Resolution: We will work to find a resolution that satisfies both parties. Depending on the situation, this may involve providing a refund, offering a discount on future purchases, or providing a complimentary item.

 

Escalation: If we are unable to resolve the dispute to your satisfaction, you may request to speak with a manager or supervisor. 

 

Follow-up: After the dispute is resolved, we will follow up with you to ensure that you are satisfied with the outcome and to address any further concerns. 

Refund Policy - 

 

At our brewery, we strive to provide high-quality products and services to our customers. However, we understand that there may be occasions where a refund is necessary, and we have established the following policy:  

 

Refunds: We will offer refunds for products that are defective or do not meet our customers' expectations. 

 

Process: To request a refund, please contact us by phone, email, or in person, and provide us with the details of the issue. We may ask for additional information or evidence to support your claim. 

 

Approval: Once we receive your request, we will review it and determine if a refund is warranted. We will notify you of our decision as soon as possible. 

 

Method: If a refund is approved, we will issue the refund using the same payment method used for the original purchase. 

 

Timeframe: Refunds may take up to 5-10 business days to process, depending on your financial institution. 

 

Non-refundable items: Please note that some products or services may not be eligible for refunds, such as personalized or custom-made products.

Cancellation Policy - 

 

We understand that sometimes our customers need to cancel their online orders. Our cancellation policy is as follows:  

 

Cancellation window: You may cancel your online order within 24 hours of placing it. After that time frame, we cannot guarantee that the order can be canceled. 

 

Cancellation process: To cancel your order, please contact us by phone or email and provide your order details. We will do our best to accommodate your request as soon as possible. 

 

Refunds: If you cancel your order within the 24-hour window, we will issue a refund using the same payment method used for the original purchase. 

 

Late cancellations: If you request to cancel your order after the 24-hour window, we cannot guarantee that the order can be canceled, and a refund may not be possible. 

 

Cancellation by the brewery: In rare cases, we may need to cancel an order due to circumstances beyond our control, such as product availability or delivery issues. If this occurs, we will notify you as soon as possible and issue a full refund.

Terms and Conditions

Welcome to Bad Boy Brewing's website (the "Site"). By using or accessing the Site, you agree to be bound by the following terms and conditions (the "Terms"):

  1. Use of the Site: The Site is provided for your personal use and enjoyment only. You may not use the Site for any commercial purpose or in any way that violates these Terms.

  2. Content Ownership: All content on the Site, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, is owned by Bad Boy Brewing or its licensors. You may not copy, modify, distribute, or display any content on the Site without Bad Boy Brewing's prior written permission.

  3. Account Registration: In order to access certain features of the Site, you may be required to register for an account. You agree to provide accurate and complete information when registering for an account and to keep your account information up-to-date.

  4. User Content: You may be able to submit user-generated content to the Site, such as reviews or comments. By submitting user-generated content, you grant Bad Boy Brewing a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, reproduce, modify, publish, and distribute the content in any media.

  5. Prohibited Conduct: You agree not to engage in any conduct that could damage, disable, or impair the Site or interfere with any other user's access to or use of the Site. Prohibited conduct includes, but is not limited to, hacking, transmitting viruses, and spamming.

  6. Disclaimer of Warranties: The Site is provided "as is" and without warranties of any kind, whether express or implied. Bad Boy Brewing does not guarantee that the Site will be error-free or uninterrupted, or that any defects will be corrected.

  7. Limitation of Liability: In no event shall Bad Boy Brewing be liable for any damages arising out of or related to your use of the Site, including but not limited to direct, indirect, incidental, special, consequential, or punitive damages.

  8. Indemnification: You agree to indemnify, defend, and hold Bad Boy Brewing harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site or any user-generated content you submit.

  9. Governing Law: These Terms and your use of the Site shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

  10. Changes to the Terms: Bad Boy Brewing may update these Terms from time to time. Your continued use of the Site after any changes to the Terms constitutes your acceptance of the updated Terms.

Privacy Policy

Bad Boy Brewing respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and store your personal data when you use the Site.

  1. Data Collection: We may collect personal data such as your name, email address, and payment information when you use the Site. We may also collect information about your device and your use of the Site.

  2. Data Use: We use your personal data to provide the services you request, such as processing orders and responding to inquiries. We may also use your personal data for marketing purposes if you have opted in to receive such communications.

  3. Data Storage: We store your personal data on secure servers and take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or destruction.

  4. Data Sharing: We may share your personal data with third-party

Delivery Policy

At Bad Boy Brewing Co, we take pride in providing exceptional customer service and ensuring that our customers can enjoy our handcrafted beers conveniently. To offer the best experience, we offer physical delivery services to each customer, bringing our delicious brews right to your doorstep. This delivery policy outlines the details of our delivery process and important information for our valued customers.

  1. Delivery Schedule:

    • Deliveries are made on Fridays, subject to the availability of beer in stock.

    • Please note that we are unable to guarantee delivery on any other day of the week at this time.

  2. Delivery Areas:

    • We currently provide delivery services within a specified radius around our brewery. Please check our website or contact our customer support team to confirm if we deliver to your location.

  3. Placing an Order:

    • To place a delivery order, customers must visit our website or contact our customer support team during our business hours.

    • We recommend placing your order well in advance to secure your desired brews as our stock may be limited.

  4. Delivery Process:

    • Once you have placed an order and it has been confirmed, our team will prepare your shipment for delivery.

    • On the designated delivery day (Fridays), our drivers will transport your order to your specified delivery address.

    • Please ensure someone of legal drinking age is available to receive the delivery and provide a valid ID for verification.

  5. Delivery Charges:

    • We offer free delivery within our specified delivery areas for orders above a certain minimum purchase value. The minimum purchase value may vary depending on your location. Please refer to our website or contact our customer support team for specific details.

  6. Packaging and Handling:

    • Our team takes utmost care in packaging and handling your order to ensure it arrives in pristine condition.

    • We use industry-standard packaging materials and techniques to protect the integrity and freshness of our products during transit.

  7. Returns and Exchanges:

    • In the rare event that you receive damaged or incorrect items, please contact our customer support team immediately.

    • We will work with you to resolve any issues and, if necessary, arrange for a replacement or refund as appropriate.

  8. Legal Requirements:

    • By placing an order, you confirm that you are of legal drinking age in your jurisdiction and that you will comply with all applicable laws and regulations regarding the consumption of alcoholic beverages.

We strive to provide the best delivery experience possible. However, please note that delivery times may vary based on factors such as traffic conditions, weather, and order volume. We appreciate your understanding and assure you that we will make every effort to fulfill your order promptly and efficiently.

If you have any further questions or require additional information, please do not hesitate to contact our customer support team. We value your patronage and look forward to delivering our exceptional brews to your doorstep!

Note: This delivery policy is subject to change and may be updated without prior notice. Please refer to the most recent version available on our website or contact our customer support team for the latest information.

 

Cheers!

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